Sears what a joke.
I have had 3 Kenmore Refrigerators. I bought the Extended Warranty.
The first Box they came out 5 times to tell me they did not know what was wrong with it. So after much battle with these people they replaced it under the Extended Warranty. At a cost to me of 575.00 Dollars. I am glad I had the warranty. (LOL) So I got the new box at home and took a crap after 6 months. They said the computer board was out. That I would have to have a new one. So again I went to the Sears Store in Downey and the Store Manager (Jim Brown) Made a point to make me feel like he was doing me a favor by changing the box out. I ask him if I could buy another Extended Warranty and he said no. That the warranty that I have on the old one will be in use for the new one.
I told him I was not happy with that and told me oh well there was nothing that he could do.
Company Policy did not let him do anything.
This all took place around 08/14. I was told that I would get a check for me food spoilage and a gift card. I would get them with in 5 to 7 working days.
Well here it is 09/06 and nothing.
I talk to the warranty people about the food check and they say there was never a claim.
Again Let me tell you that I wioll never Buy another Sears product again. The customer service for sears does not work at all.
The Customer is the last thing they want to hear from, If you are in the store and going to spend your money they are your best friends. But after the sale is made you are on your own to deal with the saddest Customer Service Department in any Company I ahve had to deal with. Also a note when I ask to just have my money back on the 7 month old Box they proated it to 500.00 dollars. Even though they would send it back to Whirlpool for a full credit. This is how they work so please read all the fine Print and go ahead and shop somewhere else.
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