I have been without an oven since 3/9 on a stove that has only been used for a little more than 2 years. This means we were unable to have our traditional Easter family lunch and dinner. The stove was purchased brand new with an extended warranty from Conn's. The stove and the extended warranty have been paid in full for some time. The stove is a GE glass top, stainless steel model number GLEFZ379FC. The extended warranty is through 11/16. All paperwork is available for proof.
I have repeatedly called and I have been repeatedly promised that someone will call me back. There was to have been a service person to repair the stove on 3/20. The person never called and never showed up. When we called the following Monday we were promised that someone would call us back, but we also found out that no part had been ordered. This game went on and on and we were repeatedly promised that the part was being ordered and that someone would call us back with an explanation. On 4/03 someone slipped and admitted that the part had not been ordered, but that it could not be ordered until Monday 4/6 because of inventory and we were promised a call back confirming the ordering of the part. Needless to say no call came Monday 4/6 and 4/7 I called and no part had been order and there was no explanation of why, when a part would be ordered, on offer for a manager to call us back, and no apology whatsoever!
The customer service is beyond atrocious and the only responses I get are sarcastic "I do not knows" and "I cannot answer for someone else" and there is NEVER a manager available to speak to me. I called one of the stores in an attempt to get some help and they openly admitted that they cannot get any further with the situation than what I can. The store number I called is 512-335-1001 and the customer service number, if you can call it that, is 1-800-280-1514.
The store that attempted to help me called and acted as if they were me and they were equally as appalled by the customer service attitude. The person at the store repeatedly apologized that there was nothing he could do, but there was no way for him to push anything any further and that his service manager said that I needed to call customer service, the manager still said this even after the helpful person told him that not even a Conn's employee could get an answer out of customer service.
With this experience, I am MORE than shocked to see A BBB rating especially coupled with the number of complaints filed. These circumstances are making me rethink my belief in using and the credibility of the BBB itself and businesses that are BBB accredited.
I have been beyond patient and Conn's has been beyond unresponsive!
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