Complaint / review / scam report
Hewlett Packard Service
Refusal to Process Refund and Poor Service

Complaint / review text:
I've hadn't a couple of, but three diverse TERRIBLE encounters with HP tech support team and customer service.

After I call-in to obtain tech suppport, the specialist experienced a number of actions attempting to help with my deskjet issues. It had been decided that she couldn't support me. Used to do not need guarantee, and so I was necessary to spend $27.05. Nevertheless, HPis plan is the fact that when the specialist can't help with solving the issue, then your cash could be returned. I had been guaranteed from the specialist that I'd not be billed. Affirmed, I had been billed $27.05 on my charge card.

On August 15,2012, the billed seemed on my charge card statement. I called back, was positioned on store to get a very long time and was guaranteed that the reimbursement could be prepared. Affirmed, it had been never prepared.

On Septemeber 13,2012, I called back again to horsepower and was positioned on store for 37 moments as the customer service/tech-support team was apathetic and flippant about my issues after I voice it. He explained that I'd get a reimbursement "about the next business cycle. Which was precisely what I had been informed after I named the full time before. He declined to provide me-too many specifics, except the reimbursement criticism was submitted, however the reimbursement itself wasn't prepared.

Has Got The down economy truly influenced horsepower that much that dishonest methods is needed to fulfill their prices along with other economic objectives?

I'm really dissatisfied with my bought and that I WOn't purchase a horsepower solution again.

Contact information:

Offender: Hewlett Packard Service

Country: USA   State: Texas

Category: Computers & Services


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