I needed to create an issue to everybody's interest and wish that others won't get tricked like me. Particularly, my criticism worries an extremely bad item and complete disregard for product guarantees.
For everybody's research, the merchandise under consideration may be the Toshiba Satellite design M30 Laptop. Listed here is my issue:
I possess an 11-month previous Toshiba Satellite M30 Notebook. The drive simply burnt-out with this, a $2,500 device! Which was an extremely sudden and frustrating encounter to begin with. But, a much more awful experience awaited me.
After signing 38 calls and being lied to for 5 times directly about the accessibility to an extra component, I eventually visited the Toshiba Support Division and that I was informed, "We've no hard disk drives in-stock and can't provide you with an ETA."
The same as that! The interpretation of this type of declaration is: "You're by yourself, today, fool!"
I'd to consider quick activity or maybe more monetary damage resulting in lack of living might have ensued. The computer is definitely an essential device in my own existence, enjoy it or not. The very first separate pc repair center I visited explained: "Sorry, guy, however itis only a well-known fraud. I noticed it before. Did you not notice that Toshiba simply paid $2.1 million for that exact same point. Their hard disk drives are complete trash. They simply need one to purchase a new push. I will get one for you and do the installation in one day, however it can cost you. I cope with Toshiba New Components. They've them around there, but never through the guarantee office."
About $3,000 later (journey backwards and forwards outoftown to university for that setup drives, all software, launching the software, work, intranet setup software, fresh drive, data-recovery under time restrictions, term reports arising, etc.) I've a brand new hard drive.
In The same period that I had been playing around, buddies discovered through Web searches that Toshiba had outlined my very design, as you having a faulty drive mounted right in the manufacturer, when fresh. Consequently, I found understand that all of the Toshiba "support" employees I'd spoken to pretended to assist me while perpetrating a fraud
Normally, Toshiba didn't advise me of this "deficit discover" after I got the equipment for IN GUARANTEE support.
Today, I've a brand new Toshiba push, I'm out $3,000 and that I nevertheless completely anticipate it to burn up again. More Web searches more exposed websites are saturated in lamentations from deluded customers for example I.
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