In December we purchased a 32" Toshiba LCD TV for our mother. Two weeks ago the TV stopped working. After talking to Toshiba Customer Service, she took the set to their recommended repair facility. She has been informed the repair cost will be $1800. The TV itself was just north of $800. After talking to Toshiba CS she was informed they would pay $900 and she would have to pay the remaining $900. How does this make any sense to Toshiba? The set was originally $800. Now they are asking her to fork over $900 for a set that lasted one year and 4 mo's? Basically they are not contributing anything as I'm sure the repair facility has an agreement with Toshiba and a parts return policy. What Toshiba should be saying is-Here is a certificate for $800. You can use this towards a new Toshiba TV. That is customer service-especially for a set that is not even two years old. I might add that my mother has been a loyal Toshiba customer and currently owns three other Toshiba TV's. Please do the right thing as she and we have entrusted you with our purchases.
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