After purchasing my laptop in Oct I called Dell in August for an issue I had with my laptop. The worker, Gerarrd Hill problem solved my issue at an exceptional level. He sold me a Dell package for 4 incidents/1 year of service from Dell Solutions. I purchased this package for $239. I called in Nov due to having more issues with my "warranty" laptop. The issue I was having apparently wasn't under warranty. Anyways, the worker could barely speak English, he was from India. He didn't not listen to me or try to understand the problem I was having with my laptop. He kept providing solutions that weren't solving my problem. Anyways, after his rude attitude and poor quality of service I did not use my incident package that I purchased for $239. I called back to Dell in the Spring 2011 for the same issue - no help. All the workers are from India, they can speak English but do not understand/can't translate what us Americans are telling them the problem is. Anyways, the problem with the laptop was not resolved. I called this summer, and requested a refund for the incident package that I purchased due to Dell not able to fulfill my requests and poor quality/attitude reflected service. During this call, I spoke to 7 different people all were from India! A few that I spoke with Shakir, Amip, Paunte... When I asked Amip a second time his name, due to my phone records/log I keep he shouted "A - M - I - P" at me. So after spending 2 hours and talking to 7 different people - I was transferred from Dell Online to Customer Care [twice] then to Dell Solutions back to Customer Care [twice]... Then finally to Solution Center. Basically their response everytime was, "let me transfer you." The fifth guy that I spoke with, after reading my notes, came back and stated, "So tell me why you want to return your laptop that you purchased in October?" Come on dude, give me a break! After I was transferred to the solution center, where I was promised I would receive my refund, I was on hold for 40 minutes while they had me waiting in a queue for his supervisor to refund my money. He disconnected me and never called me back after he asked/wrote down my email/phone number in case we ended up getting disconnected. Basically after the workers at Dell playing "hot potato" with me for 2 hours - I am over Dell service and products! My family has been life long supporters of Dell - well not anymore. What has seriously happened to Dell? They have unacceptable service, screaming attitude at the customers, and not able to fix the issues with their products. This show is over with the Dell boys. I well definitely keep note of the way I was treated. This is by far unacceptable Dell!
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