Complaint / Review
Dell
XPS 17 laptop with defective Windows 7 and return denied

Purchased XPS 17" laptop Dec. Received defected Windows 7 OS system, unable to use other installed software/applications.

Attempted to have Dell staff to correct problems to no avail - requested a replacement and denied. Wrote emails, spoke to salesperson, manager, supervisors following protocol to get computer operable, to no avail -

Requested a return authorization, not given - no explanation given. 21 day limitation on return has now expired, 30 days has expired since delivery - web site fine print states, "only arbitration" why no judicial process for consumer?

I am totally dismayed in the lack of "reasonable" customer service by Dell.