Probably the WORST company for customer service I have EVER seen. The first time I went into the live chat, the person told me to look in the manual. I needed help, not an answer of "look in the manual".
Secondly, I live chatted again. This time, the guy had NO IDEA what I was talking about. He obviously didn't know what model printer I had, though I have to input that information before I chat. So I chat with him, and then he says "hold on, I restart my computer". HE LEFT! He restarted his computer in the middle of the chat! What in the world?!?!
Not to mention the printer itself sucks.
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