I brought my computer in to be checked after I deleted a virus protection program. I could access all my files and the computer ran, however, it was getting hung up with Verizon's fire wall and it was annoying. I paid to have everything backed up and have them then check it. Of course, I could have driven home and done the backup myself. The service guy said, "no problem, we can put everything on CD's and make it real easy for you." They thought that the operating system might need to be re-installed. I asked that if there were any problems to call me. (My uncle lives out of state but is a computer wizard and I would ship the computer to him.) They said that they would call me if there was any problem. "We would never delete anything without talking to a customer." They also said 1 to 3 days. On the 3rd day, I called to check on the status. Although they told me that it was still being worked on, it appears that it was not even started until day 4. I called them every day - EVERY DAY - to check on the progress. Each day I was told the info was being backed up, to call back the next day. On day 7 I was told that the info was backed up and they were going to re-install the operating system. On day 8 they said they didn't finish. On day 9 they said that they had no back up info and that everything was wiped out with the re-installation of the operating system. Basically, "we knew we should have called, but we didn't" - no one cared. I won't even go into how much personal info, tax info, work info and all the pictures of three grandsons from birth to 7 years old were on the computer!!! On day 9 I went in - no manager to talk to - blank stares on the tech's faces... On day 10 I went in to talk to a manager. So - they said, if you can leave the computer one more day, we will try to recover some files. Two days later no files. Think twice before you bring anything to them. While I was there two other customers were complaining about services that were not satisfactory as well. CONSUMER BEWARE!!! It appears that those people working there really don't know what they are doing.
0 comments