On January I took my computer to have it tweeked. When I returned to get my computer I was informed that it was so infected that they did not know if they would be able to restore it. What they didn't know was I had ran three virus scans before taking it in and I knew it did not have viruses.
I had to take it to a computer repairman to try and restore the computer, which it did and he discovered the computer was crashed by them. After finally receiving my back-ups from them, we installed them and found that they did not back-up the program files so all my data was no good unless I had the actual program file to work with. I lost half of my pictures, legal documents, address book, etc.
I called them and was informed that they never backed up the program files. So here I am with a computer with no program files, but data files that won't work at all. I know I should have investigated them more, but TV made them look like they were trained professionals & NOT.
So my advise to anyone who even thinks about taking anything to them — DON'T.
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