I took my pc into best buy long beach ca to have them remove a virus. Due to family issues and my own health issues, I havent been able to completely Access my computer
It wasnt till I was asked to bring up files, that I found that my D drive was gone. I can not recover them and am furious. When I brought the pc in I told them I had a "C" drive and a "D" drive and that I would call them in regard to how to handle things. I advised them that although files named on either drive share some of the same names, that they are completely different. To head with caution and not to save them together as the new ones will over ride the old files.instead of handling my problem professionally now only the "C" drive shows up under the my computer icon.
Among the files are family photos that I can never recover. Music docs etc. All can not be recovered. I remember when I called in to give instructions, also I got 2-3 different people who claimed that they would be handling my computer, rather than one consistent person. One of them told me in order to save info, they would create a yellow folder on my desktop and place 1TB work of info off the "D" drive there, which would theoretically combine both drives and be near to impossible to do, as the "C" drive could only hold 3 TB of info and by putting an additional 1TB on the desktop (which they claimed they would take off of the "D" drive), it would be impossible, and therefore files would be deleted. When I picked up the pc, there was no such yellow folder.
I was extremely sick and with 3 family members hospitalized between Dec-Feb 10th of I had yet been able to sit down and search my pc to even attempt to see where my "D" drive items where. Upon a call about a work project, I was forced to search and after so looked under my computer and came up with nothing, a search through windows, also came up with
nothing.
What in the world did they do with my files.
I paid $ 281.74 for virus removal and data backup, and hadpurchased an external HD from best buy, for $163.11, which incidentally was BAD and they had to do an in store exchange for another HD before they could attempt the service.
Of backing up data.
Paid for a data backup and deletion of a virus but they deleted my D drive
My D drive is gone from "my computer" even if they copied and save everything to the ext HD it
should show up.
They left a disc in the drive and didn't tell me they said there would be a yellow folder on the desktop with files from my C and D drive, nothing is there.
First they said all the programs will have to be reinstalled.
But when I called for pick up, they said I wouldn't have to re-install them, they were still on the pc. But when I looked for them under "programs, " they were not there.
Check the hard drive and add to the list of complaints
I am not happy with the service; I would like a Refund to my credit card.
When calling Best buy, they said that they do not give refunds at 60 days, so the Geeksquad guy lied to me.
When I called another Best buy and told them (GS) the problem, no D drive, they said I had a virus or a corrupt OS. Hmm so after $444 spent in Long Beach, they never removed the virus or then corrupted my OS.
They are the worst store and if they dont make good, I will spread on every blog and person I come in contact with.
Should be called WORST BUY, not Best buy.
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