Complaint / review text:
Bad experience! In order.
1. Ordering on the website digiprint-supplies.com generated and paid 27.09.2018. At first glance, it is more profitable than to take in Russia by 10-20%.
2. Before payment, contact customer service to clarify the terms (on the website stated " when buying before 18: 00 the order will be sent on the same day."). Support service called the delivery time for our order-two weeks. The order is paid 27.09.2018.
3. After two weeks, we’ll update the delivery tracker number - delivery is scheduled for the end of October, - the support service replied, - wait two more weeks. We are waiting for two more weeks.
4. 10.30.2018 clarify the number of the tracker to send No tracker, delivery is not organized. Wait another two weeks. Until November 19, 2018. We argue with dissatisfaction with the work, please send what we have. Send four spare paid parts to the printer (FROM GIANT! ) (DHL Express. Paid and ordered TNT Exspress.)
5. A week later, DHL calls, they inform about the arrival of the delivery to the legal enterprise, the person (DHL does not work with individuals). DHL informs that at the expense of the recipient it is necessary to issue a declaration (for the services of a broker they charge 65 euros.)
These payments go in excess of the order, in addition to the amount paid for in your personal account on digiprint-supplies.com.
6. We sign a contract with DHL for the services of a broker. The broker reports that the cargo does not have the necessary accompanying documents for customs clearance of the cargo.
7. We request the necessary documents from digiprint-supplies.com. digiprint-supplies.com another week pulls the answer by providing the missing documents and "Merges" without providing the necessary documents.
Outcome: Letters of consent of the manufacturer no answers from the seller are inadequate, the goods are not received. It is not advisable to purchase components in order to save, efficiency, and the search for common sense in this enterprise. The seller returned the money. Delivery was canceled.