Vonage Sales department said Vonage Phone Service and Clearwire Internet Service were compatible. I found out the hard way they were not. The phone system kept rebooting and disconnecting me. I disconnected my service and Vonage charged well over $100 for stopping service. They also overdrafted my ...
Bad Customer Service Relationship. I called VonAge to disconnect their service since I was having an issue with internet bandwidth. I do understand VoIP market is very competitive, but the customer service representative doesn't let me go. It took more than 25 minutes to unsubscribe to their phone ...
I accepted a promotional offer, which was the first two months of service free. I was told there was no contract or cancellation fee and if I didn't like the service I could cancel at anytime. There was never a question asked about putting me on Autopay and I DID NOT authorize any charge to my ...
Purchased a Vonage phone line for my fax machine in late June. My fax machine did not interface with Vonage's line. After several calls to the company's customer service & tech support, decided to cancel. They changed me to a "fax line". It also didn't interface with my fax machine. ...
Vonage - Had the service for months and never once received one phone call. Could not make phone calls. Tried to cancel every time I called in, but was continually not heard and directed to technical support. Now that I am determined to cancel they charge me an additional 109.00 for their box - ...
After signing on to Vonage, I discovered that the standard service did not work at all.in order for it to work I would required higher speed internet than available in my building. I cancelled the service but had to re-instate in order to have the business number transferred to Cablevision. My ...