My friend signed up for T-Mobile service a year ago.
T-Mobile told her there was no service discount for Jackson National/Prudential employees. When she found this to be false, she called T-Mobile. The manager in the call center would only apply the discount is she agreed to another 2 year
agreement. She said the 2 year agreement on the discount should have started a year ago so the agreement should only be for one more year. Evidently, neither logic nor customer service is one of T-Mobile's strong points, because they
denied her request.
I personally e-mailed T-Mobile's CEO for her. T-Mobile kept calling me and my friend and leaving us voice mails. I kept replying to them asking if the discount had been applied. They refused to answer that question. They still
kept calling and calling. They finally caught her when she wasn't at work and told her they would not apply the discount. So, that is what was so important they couldn't leave on a voice mail or send by e-mail!
Another friend of mine has T-Mobile. T-Mobile sent her advertisement text messages and then charged her for the incoming text messages!
Just stay away from this awful company.
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