Ordered a Kenmore air filter (Sears item# 03285244000 Mfr. Model# 85244) on October 5th. At the time, it was shown as being in stock and ready to ship. My delivery estimate on my receipt is Oct 8. After waiting 4 business days with no shipment notification, I contacted Sears CS via email on ...
I went through about the same thing with a Sears lawnmower. It just happened to be a "lemon" and I made complaints, took it back 4 times for repairs. It never did work. I complained to several managers, too. Even the district manager and their main office. It was under warranty when I ...
I ordered online a set of 3 tool boxes that were on sale. The ordered was confirmed via email. The original order was for 480.34. The next day I get a call from the local sears store that 2 of the tool boxes are in the local warehouse. I tell them I will pick them up after the 3rd tool box arrives ...
I went over to SEARs to buy a lawnmower for my land lord. I wanted to get a model that didn't have a rigs engine on it. They had one that I wanted to buy but the sales person wouldn't sell it to me. The newer model switched engines. So, I was stuck buying a less priced poorly built mower. That ...
I have not been a customer of sears in years because of their poor customer service attitude. Today I decided to try Sears again but could not easily get past their voice recognition system. I ended up being bounced around for over an hour. These are the things I rediscovered about Sears customer ...
Sears failed to fix my refrigerator during warranty period. Later required me to purchase an extended service warranty for $252 before they would return to repair in June. The final repair/diagnosis was that the compressor was partially blocked with some sort of contamination which would have to ...