I was scheduled to have the lawn tracker delivered on 4/27/08 between 2:15 - 4:15. The automated system confirmed the time and the date twice before the date. Nobody showed up on the day until 4:30PM and then I called 800-732-7747 to find out the status and the rep told me that it's been delayed ...
I noticed a late fee on my credit card bill. I pay through my bank, I am never late paying them, The bill was due the 14th. My bank sent it out electronically the 10th. It was not posted until the 14th, which was the due date. On the 17th, they charged me a late fee! I phoned and the lady said it ...
We ordered a washer dryer and dishwasher. Keep in mind we have to work to be here for delivery. First delivery show up 2 hours late and dryer is vented incorrectly so they have to send it back for correction. Called center to arrange redelivery of correct unit and he tells me they will have to ...
Sears will never earn my business again. I have had problems before but this is it. I cancelled my Sears card sometime ago due to a bad experience. I placed an order online for the Bowflex #14689 on 4-16-08. On 4-23-08 I had not received any confirmation so I called customer service. They told me ...
The pilot light on my propane water heater goes out. I was told yesterday a repair man would contact me today but the day is gone! I called them again, got hung up on twice and still unable to get a repairman to fix it. I think my "Kenmore" days are over. But I will keep trying until I ...
Somehow, Sears Kenmore service is claiming we ordered the wrong water heater for $410 model 33956. How am I to know? Sears should be the expert, all I was asked was height and diameter, then the order was placed and my card was charged. Then the service guy came home and told me it was the wrong ...