On April 13th, I dropped off my Craftsman model weedeater to have the trigger replaced. It took me almost 10 minutes before anyone even came over to help me, which should have been my first sign to run out the door. Once someone finally came to help me I told them what was wrong with the weedeater ...
I cannot begin to tell you how disappointed I am in Sears and Sears service. We have been customers of Sears for the past 15 years, everything we own has been purchased at Sears. At this point I am going to be taking my business elsewhere. About 2 weeks ago (at most) we purchased a dishwasher from ...
We have a Kenmore water heater purchased through Sears—we purchased an extended warranty, which we are still under. We needed a part replaced on our waterheater. Under our extended warranty from Sears, parts are free. Here's the catch... A Sears technician has to be dispatched to decide what is ...
My new fridge, cost of $900.00 broke within 2 weeks, Sears wanted to fix it in 4 days. I have 2 small children, and all my food went off. After speaking to the manager, they came and fixed it the next day. When I asked him about my food cost, he said he would get into trouble if they gave me a ...
We purchased all our appliances from Sears. It seems the customer service these days is terrible. The service technicians just don't show up for appointments. You spend all day waiting at home for a no show. When we called to complain, nothing gets done. We waited home for a service call on our ...
I set up a service call to have my garden tractor serviced three weeks ago. I was given the option of a morning or afternoon service call. I chose morning. When I received the confirmation call the night before, they indicated the time would be 8am - 5pm, not the 8am - noon I had chosen. Well, no ...