Usacomplaints.com » Cars & Transport » Complaint / Review: Pep Boys - Poor service. #310229

Complaint / Review
Pep Boys
Poor service

I visit store258 to have a wheel alignment and was told my car was not safe and need to change my brakes, rotator as well as callipers. I’m a woman who really doesn’t know much about these things and became very concerned. The sales person (Frank) again stated my car was not safe so I said wait I will call you back. When I called back to tell them not to do the repairs received an ok. To my surprised they were done anyway. My car just went for inspection not even a week before and none of these things were found. The workers at the store begin talking to each other in a Spanish language which I do not speak. I was forced to pay for something I did not authorize. I feel that if they replaced the old part back on my car it would really be fixed unsafe. Also the next day I returned to the store because I was still having the problem I went there for. I was told they have done all they can do for me. So I return to my car very unsatisfied to find oil boot stains on my carpet 600 dollars later and still have the same problem


Offender: Pep Boys

Country: USA
Site:

Category: Cars & Transport

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