December 31 Michael Dell c/o Dell, Inc. One Dell Way Round Rock, Texas, 78682 Dear Mr. Dell: I'm certain that you must get more than your fair share of letters regarding the products bearing your name, both pro and con. Unfortunately, this one is a con. If I were on your position, I'd want to know ...
In December i ordered a dell laptop for my son for xmas. On Decenber 23, I received an email saying that I would not get my laptop till January 3rd. That very night I called the co. Using the phone number in the message, to cancel my order. The company gave me a hard time about canceling my order, ...
I am a lawyer. I say this because it amuses and disgusts me how Dell will try everything in their power to deny coverage on their equipment. When I (somewhat forcefully after 4 hours on the phone and a series of long, more than 15 minute holds) I explained to them that even if my computer was a ...
I bought a Dell PC in September. At the time I said I wanted to pay with my company credit card. The Dell rep talked hard and fast about what a great deal the 60 day loan same as cash program was for a small business. He assured me that I could pay it off at any time. I received an acknowlegement ...
My horror story in dealing with Dell's customer "service" starts over a year ago when I first purchased my laptop from them. From the start, the computer had heating problems and would freeze up after any kind of use that demanded more than a fraction of the computer's hardware power. ...
Please do not believe all the hype surrounding DELL Inc. And their claims of award winning service. If you are planning to purchase any type of equipment from this company, I hope for your sake that it works and you have no issues. If you have an issue, technical or other, you are in for a long ...