I ordered DirecTv. When it was finally installed at 9:00 pm on a Saturday, after the installer cut my water main, I did not have the programming I was promised. I called customer service on Monday. I was told that the programming I wanted (network channels) was not available in my area, and that I ...
I received advertising for their product in the mail almost daily. Because I was unhappy with my present TV cable service, I called the 800 number and discussed the possibilities of using their Direct TV system. All sounded great, so I placed my order. When the installer showed up as scheduled, I ...
I cancelled my DTV and was informed that I had several more months left on my contract. Apparently, when the equipment fails and they send you a replacement box, it is only a lease, and that means you extend your contract another 2 years. This was news to me. No one ever said this to me, and I ...
Three days before Christmas, DirectTV charged my bank account $383 without authorization. I haven't been a customer of DirectTV for four months! I cancelled my service with DirectTV after I moved to a new address and DirectTV was unable to provide the contracted services. They told me I would owe a ...
I spoke to a Direct TV representative in September about charges for a DVDR that was not in use in my home. The operator told me that the installer who came to my home was not supposed to install equipment that was not connected to a television set. I was told that I would be taken off the 24-month ...
The day after Christmas I checked my bank account and they had just taken $165.39. No warning, nothing. I see I am not the only one. The email I sent today says it all. Thanks to your site, I will go to the bank tomorrow and let them know! Dear Direct TV, Why has your company treated me like this? ...