I had a GREAT customer service person help me get my phone service plan changed!!! The name of the operator was Ashley I.D. # 555754. I wish I had people like her working for me!!! In my 36 years working as a manager I know the value of a good employee and Ashley would be an asset to any company. ...
I have not had my phone working since Monday July 12th, I called Verizon to schedule a repair and was told the problem was outside and a representative would come out on Thursday (once again my issue started on Monday). On Thursday I get a phone call from the Verizon Rep who asks if I'm home, where ...
Last Fall a man came to the door and identified himself as a representative of Verizon Fios. He said that they were hanging Fios cable on our street and needed to cut our tree back "a little, just a few branches". They mangled the tree and, after two straight months of calling and getting ...
I get double text all the time they told me that if someone doesn't pay there bill on time it can cause double text to be sent what crap. I pay my bill early and friends get double text from me. Then they said well you have unlimited text so you have nothing to worry about I got unlimited text ...
I have a 500 minutes monthly international phone plan through Verizon. Last month, the online site showed that the international phone cycle ended 02/09/10. Since I used up all of my minutes but still had to talk to someone internationally, I decided to make the phone call next day when the new ...
First of all I have only had Verizon for a week and 4 days out of that week my cable has completely stopped working. This leads to the horrible customer service I now have to deal with. I have called 3 different times and waited on hold for over 45 min with no answer. When I finally did get a hold ...