Here is a forum post I wrote to Tmobile which sums up the complaint: Hello, I have been with Tmobile for 4 years, and I had no problems because I never used customer service. Every time I called customer service, I had problems because Tmobile reps were really dumb and were not kind, but I just put ...
I don't even know where to start, i as a customer am so fed up with tmobile and dealing with them its rediculous. First of all, i have been a customer with them for many years and things have just gone done while the prices have been going up, when you try to call customer service, you can barely ...
I have a large company with over 150 lines with Tmobile and I have been a customer of theirs since 1998. Their customer service and continued problems with their technology is a complete horror story. Even my personal plans that I have which represents 10 lines on different family plans have been a ...
I have had Tmobile since 2005 and have never seen such horrible customer service in my life. EVERY time I call - there is a 2 hour wait, which is time I dont have. I had to hear the same damn music and the message that they are the best in customer service from JD Powers and Associates. I have ...
I have tmobile service and bought an expensive phone which is the mytouch 4g that suppose to be the fastest phone around i called tmobile to inquire if i would have to change my data plan the representive stated well yes you will have to pay more for a particular data plan thats compatible for the ...
TMOBILE has the WORST customer service I have ever encountered. What is even more disturbing is that it offers the cusotmer the ability to use the web to make payments, etc., but have you noticed? There is no "email us" option available. How does that happen in the 21st century??? ...