On feb 1st we ordered service for the triple play. We got 2 calls back saying our line was serviceable. I went in and payed the whole bill 10 days before hook up that way we didn't have to deal with money with the tech. On feb 10th the tech showed up at 8am on the dot. He looks at the line at the ...
Every few months Time Warner sneaks in extra charges on my cable bill. This month the bill went from $119.52 to $141.31. The extra charges were Hdxtra and The Jewish Channel. We are not Jewish and the only person in this household is my 86 year old mother and myself. No one ordered these channels ...
I have a problem with Time Warner Cable. I have been a customer for over 10 years and I am done with them. For 3 years I would have no cable at least once a week. Finaaly they opened up a complaint and that got resolved. On Thursday my cable froze again which in not uncommon, I called and got a rep ...
I have been a customer from growing up to when i bought my house and became a customer on my own. Never had i had issues with getting a decent price once my contract expired til now! They must feel they have the best of the best and i hate to say it but the customer service people i have spoke with ...
I have had the "worst ever" customer service experience with TWC. When I signed up for the triple play back in February, I was promised a $200 gift card. I was told to fill out a form on line and send in my last Verizon bill, and I would wait 90 days to receive the gift card. I did all ...
I'm a current Time Warner internet customer about to enter my 11th of 12th month of service. I signed up for a twelve month promotion where the price would be fixed for that entire duration. However, I recently got another bill and noticed that it was just over $5 more than what I usually pay. I ...