We had a 7am-9am appointment today and it is now 10:02 and no Time Warner installer is here. We are currently holding for a customer service rep but the hold time is 20-25 minutes. Not a very good way to start off. ...
I have contacted TW over 25 times in the last 4 months to try and set up services at my address - to this date I have found no way of resolving this issue and have spent many many hours on the phone with customer service reps who seem to be completely incapable of even pointing me in the right ...
Channel 77 (FX) has no audio volume, this started on 12/7. On 12/10, channel 2,4, 7 and 9 has a scrambled picture. Location: Lancaster, CA 93534 (20th Street West and Avenue I) ...
I have been a customer for many years but not by choice. They are a necessary burden that must be bared due to the lack of any competitors. Thus they continue to ignore complaints when they come to aspects of their service that are not easily fixed. TWC digital cable TV is so slow that they need to ...
I have been on the phone for over 2 hours with TWC to find out why I was losing channels. F I N A L L Y was told that they are now encrypted and will no longer be viewable on any TV without renting a cable box (for each of the 5 TVs that we use daily). Soooooo I can no longer get the service that I ...
I have been a customer of Time Warner for approx. 37 years. We recently added an extra cable line which created a disaster. The service rep. Was fantastic but we have had several problems since he was here. Our biggest complaint is when you call TW, you are left on hold forever. Iliterally have ...