I have been a customer for many years but not by choice. They are a necessary burden that must be bared due to the lack of any competitors. Thus they continue to ignore complaints when they come to aspects of their service that are not easily fixed. TWC digital cable TV is so slow that they need to ...
I have been on the phone for over 2 hours with TWC to find out why I was losing channels. F I N A L L Y was told that they are now encrypted and will no longer be viewable on any TV without renting a cable box (for each of the 5 TVs that we use daily). Soooooo I can no longer get the service that I ...
I have been a customer of Time Warner for approx. 37 years. We recently added an extra cable line which created a disaster. The service rep. Was fantastic but we have had several problems since he was here. Our biggest complaint is when you call TW, you are left on hold forever. Iliterally have ...
I was getting 30 MBPS service then I changed my modem to the lates model and they dropped my speed to 10 MBPS. When I complained, they said it would "only" cost $67/month MORE to get what I had before I stopped paying their outrageous fee of $4/mo for their stinking $15 modem. ...
Download speed of 30kbps. Dial Up is 56.6kbps. Spent 3 hours on the phone with their techs... Tier 1, tier 2, tier 3, all useless and have me do same basic time wasting shit over and over again (reboot, ping test, speed test, etc) Finally got to have someone come out and do physical inspection, but ...
I have been a customer with Time Warner for years. Every time I have an appointment, technicans lie, do not show up, say they called and I have to reschedule. I have been through this about ten times with Time Warner. The technicans get away with murder. The dispatchers and customer ...