First, there were installation issues&the cable box did not work. Confusion with the billing address I gave them vs. The physical address. Now I am battling to have the automated phone payments I have made since August applied to my account, vs. Another customer who used to have my phone ...
Time Warner is the most impossible company to deal with when there is a problem I swear. I'm moving into a new apartment and called them up to sign up for new service. For the record I already had service with them at my previous residence. Anyway, they say that the specific apartment I am moving ...
I have been with Comcast and then Time Warner Cable for many more years than I care to remember and it is has been nothing but trouble. I pay $150.00 a month for their services, so you would think they should work. Why can't they get their DVR service to work all the time, not just some of the ...
Historically, I have had helpful responses from Time Warner, in re my cable and broadband. Two weeks ago Mr. Total Idiot appeared to make repairs. He unplugged a watering controller from its dedicated outlet, leaving 7 acres of unwatered landscaping while we went crazy trying to figure out the ...
This is by far the worst it was been over the past 10 years I have been with this company. They increased my price over the past 2 months by over $20. The customer service rep Duncan was rude and prematurely ended the chat conversation thinking i have not saved it as soon as i stated i was going to ...
It Time Warner Cable 3 weeks to install my Internet. They didn't not believe that my address existed. After daily calls for almost 2 weeks with me confirming my address each time, they decided they didn't want to even try and deleted all information about me in their system entirely. All the while ...