I have had the worst customer service since I've signed up with t-mobile and actually received my phone. I was getting out and off a sprint plan & switching over to t-mobile (big mistake) because I liked the phones and plan better. I have been lied to & cheated out of my services since the ...
On March 24 I ordered my new T-mobile phone and service over the phone with the sales department. Everything went fine and the sales person was very friendly. After the order was completed, I received the order number and the confirmation number. The phone arrived in a few days just like I was told ...
I tried from friday 5/7 11 to order a refurbished prepaid phone dlite bubble gum phone. I used 2credit cards and 1debit card i know there was money on my cards but i was told the order could not be processed but was told they could not tell me why. I needed to go to a tmobile store which i did on ...
As of March I was told my service was able to be disconnected in April. When I called April 11, to make a request of disconnection they said that I could not do it until May. And today, May 11, I was told no. That I have to until May 15. I spoke to two people today. Last two weeks I called to ...
Within hours of having my new phone it was actually shut off all ready. I called the customer service and was promptly transferred to India, a very unpleasant surprise. I tried to explain to them what had happened, communication was rather difficult... Even when they could understand they had no ...
I have been a loyal customer for T-mobile since 2007 and it seems like they keep getting worse every time they slap all these unknown charges and make your paper bill look like it is in a foreign language I have upgraded my phone and everything was fine until my new phone was sent to me and I had a ...