A big factor in deciding to buy a leather couch was that I could purchase a protection plan that covered stains, rips, etc. My fist call to STAINSAFE was 3/13/02. Tech came to my home, said couldn't be repaired. STAINSAFE sent letter saying a replacement part would be at my home in 8-12 weeks. My ...
In the past, I've had dealings with StainSafe without too many problems, although they were unbelievable slow in responding to my claim, so when I made another furniture purchase, I went ahead and purchased their services again. But this time it was ridiculous. I bought protection for my new ...
My husband and I bought STAINSAFE leather protection from Seaman's Furniture store in Woodbridge, NJ. We were told that it would repair any damage caused by pets, and because we have two cats, we bought it. There was no other reason for us to buy it and we truly thought we'd never have to use it. ...
I purchased a couch with a 5 year warranty from Scott Scruptrine in Michigan. A year later, my warranty was sold to Stainsafe. Since then, the material on all of my pillows has frayed away from the seams. I called stainsafe and a technician was sent to my house within weeks. The technician told me ...
I purchased furniture from a company in March and also purchased the Stainsafe warranty with it. The finish on the coffee table I bought is PEELING OFF! I called Stainsafe two months ago and they had someone right out to my home to look at it. He said he would replace the part that needed replacing ...
Stainsafe offers a $100.00 5 year leather protection plan. To keep the long story short they never honor it. I won a judgement against the company for $2,000.00 in a California court. It is virtually uncollectable. I practically have to fly to Florida, hire a private investigator to get a hold of ...