I purchased a ticket for a passenger other than myself last week, using my credit card billing info. Approximately 2 days later, I requested a cancellation and for Southwest to apply them to an internal "travel funds" account that I could access to book future travel. This is all ...
We have always flown and truly love the staff at Southwest Airlines. Our trips have been uneventful, pleasant and always timely. This past week our daughter traveled home from college on spring break (Chicago to Denver to OC). She arrived late on a Friday night, got home, went to bed. The next ...
In March I flew to Chicago, IL to attend my little brother's wedding. They decided to elope due to my father being deathly ill and in the hospital, and the bride's mother was terminal. I booked tickets for my BFF and myself but when it came time to leave, her doctor would not clear her to fly due ...
Southwest may brag about not charging customers to check their bags, but they never mention that they also remove your jewelry from your checked bags while the bags are in their possession. I flew recently from Sky Harbor, Phoenix, Arizona, and was extremely disappointed to find that all of my ...
Ok, so I purchased 2 tickets for my girlfriend and I on May 17. The purchase was made at www.southwest.com for two flights to St. Pete Florida. We were supposed to go down there to visit her father who had just been released from the hospital for Congenital heart failure. Around May 27th My ...
Southwest sent an email promotion advertising $49-$99 for travel Tues-Wed. After scheduling my departure and return dates on those days no fares in that price range appeared. This is a recurring practice among travel companies and I have noticed Southwest used to advertise rates to claim they were ...