Southwest really has it together with the customer service. Other airlines should take a page from this book and learn how to train their own employees and value the experience of the public. If one airline can do it why cant all. A smile and being friendly does not cost anything. ...
Southwest may brag about not charging customers to check their bags, but they never mention that they also remove your jewelry from your checked bags while the bags are in their possession. I flew recently from Sky Harbor, Phoenix, Arizona, and was extremely disappointed to find that all of my ...
May 11 Gary Kelly CEO Southwest Airlines 2702 Love Field Dr. Dallas, TX 75235 Dear Mr. Kelly: I am writing to complain about the way I have been treated as a customer. I have several thousand rapid rewards points that were transfprred to your airline over the last 2 years from my American Express ...
In October I purchased a round-trip admission on Southwest Airlines and was handed verification # NHR26T. I had been to travel from Detroit to New Orleans on 1/7/10 and return 1/10/10. On January 6, I paid $20 ($10 per flight) for early-bird check in. Based On SWA's site, early-bird sign in might ...
I would bought a Southwest Airlines solution on 3/10 for $126.80 confirmation # JB27JW areas of the cost I used-to purchase this solution were: 1) a reimbursement credit from verification# J4F677 for $63.00 2) a reimbursement credit from confirmation # 225HYJ for $28.70 both of these reimbursement ...
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