I was flying on a Southwest flight out of Arizona when I discovered a DVD left behind for the "Southwest Airlines Safety Inspection Training Video." I was shocked by the contents of what the company has tried to pass off as 'safety.' I think the public would be outraged if they knew just ...
Unfounded 'Late Checked' - Bad Customer Service or Bad Math? A friend flew in from Chicago to Hartford (flt 224, March 20). He arrived at the airport with plenty of time (over an hour), but there was a line for a basketball team (or March Madness fans). In any case, his claim sticker was marked ...
Flight Credit Ripoff and then hide behind some policy that is written to be gray or unclear. I got a flight credit to my SWA account in Sept for a flight change. No problem, one year to use that credit was the policy. No policy notice at that time that I had now locked in my credits over the next ...
Hello my name is abimbola the ticket number was 764. I was supposed to fly from birmingham International airport (BHM) on Sunday 11/25/07 to Dallas Love field (DAL) at 4.45pm. I got to the airport just on time I tried to print the boarding pass from the e-ticket counter it wouldn't print. I went to ...
Southwest Air defies TSA Sun Jul 29 flight 27,0610 departure. I arrived at SLC airport two hours before my flight departure time, as requested by Transportation Security Administration TSA. Southwest Air did not open kiosks and had no personal at their ticket counter until 0500, one hour before ...
I recently made a reservation on SWA for a round trip ticket and since it was booked online required the payment from my credit card right away before they would issue a ticket. Here is where the problems occur. I had to cancel my flight and the entire ticket was fully refundable. I cancel the ...