Alright so I go to the ticket desk in Norfolk to pay the difference in a ticket and they immediately run my credit card three times. Since I only had enough at most for twice as much as the amount owed it was denied on the third try. At this point the ticket agent asked if I had cash. I asked her ...
The mission of Southwest Airlines is "dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride and company spirit". The airlines also advertises that it provides curveside checkin for all passengers at all its contact airports. ...
I was flying on a Southwest flight out of Arizona when I discovered a DVD left behind for the "Southwest Airlines Safety Inspection Training Video." I was shocked by the contents of what the company has tried to pass off as 'safety.' I think the public would be outraged if they knew just ...
Unfounded 'Late Checked' - Bad Customer Service or Bad Math? A friend flew in from Chicago to Hartford (flt 224, March 20). He arrived at the airport with plenty of time (over an hour), but there was a line for a basketball team (or March Madness fans).in any case, his claim sticker was marked ...
OK Southwest Airlines. The news is public from your employees, passengers and personal experience. Your leadership under the management of Gary and Colleen has turned to rubbish. The attitudes of employees is hard pressed as most flights find the attendants sitting in the rear of the planes shortly ...
Flight Credit Ripoff and then hide behind some policy that is written to be gray or unclear. I got a flight credit to my SWA account in Sept for a flight change. No problem, one year to use that credit was the policy. No policy notice at that time that I had now locked in my credits over the next ...