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Southwest Airlines
Found 54 reviews / complaints
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Southwest Airlines
Would not refund money on tickets, said they were "non-refundable" even though it does not disclose this about their tickets anywhere on their site prior to purchase

I recently purchased tickets online through Southwest Airlines for family to fly in for the holidays. A few days after my purchase some unforeseen circumstances came up with my family so I had to cancel their flight / tickets. When I went to cancel the flight I noticed it said my tickets were ...


Southwest Airlines
Never use them

I bought 2 tickets on line for my sister and niece. I typed the incorrect last name for my niece. I called southwest. They charged me $64 to make the change. It took a few seconds but the charge was $64. I have only taken one flight with Southwest, I will never take another. ...