Last year we bought a Samsung refrigerator and 3 year warranty. On June 23 we noticed it was not working, called for repair service and told first available service would be on June 30th. I thought that was kind of a long wait. (it's a fridge not a washer or dryer!!!) So on the 30th the tech comes ...
So I go into Sears on 3/28 and place an order for a stove and a fridge, to be delivered on 4/4. I schedule a vacation day so I can be here to accept the delivery. On 4/3 I am called and the item will be delivered to my house between 2:15 and 4:15 pm. I receive a call on Monday morning and they only ...
First of all this is my second time having EXTREMELY HORRIBLE service with Sears. I cannot even begin to express how frustrating and wrong their services are. The first time was with a water heater problem and this time it was for cleaning heating vents. I got a flier in the mail that stated a sale ...
Two years ago, I purchased 3 patio furniture sets from Sears. I paid almost $1700 in total. One of the sets had a slate table top. The first 3 that were delivered were damaged. Finally I received one intact. Last year the umbrella on another set broke. I had opened it only twice before. The ...
This is the third time I have lost food in the freezer of a Sears Kenmore refrigerator, which is a little over one year old. Brand new last year, it required two visits to adjust door seals (lost frozen food) and several visits to replace working parts. In addition the liner shelf which hold items ...
I am writing this memo in regards of a scheduled delivery which I spoke to a live person last night who told me " My delivery is schedule for today 6/21 between 7:15 am and 9:15AM. As a professional I did schedule to work today early I rescheduled my patients for late appointment. As the hour ...