Wonderful experience by the two repairmen that came by today to fix my ice maker. Prompt, courteous, polite... Great job! ...
So I waited at home all day today for the Sears (actually A&E) repairman to show up. The first few phone calls I got were on my home phone, even though the repair request and my morning discussion (with some nice lady in India) made it clear to use my cell phone. I was informed a few times in ...
I am flabbergasted by my recent interactions with Sears. I purchased a refrigerator for my parents. The delivery was a nightmare, they kept my elderly mother waiting all day then called at 10:30 at night to say they were still on their way'. She asked them to deliver the next day:. The next day, no ...
I ordered a trampoline from seras web site and was told it would be in 5 to 7 days on day 7 I called sears and then was told it would be in 8/3 which is today so I called today to see when I could pick it up and was told it was out of stock! Now I have to go home and tell a 5 year old that it won't ...
Dryer was not delivered on the date promised. Furious because no phone call—had to miss a day of work. Had to pay more money from another vendor AND miss another day of work to get a quicker delivery. Really furious. ...
I ordered five small handtools from Sears. They shipped every socket separately, causing ridiculous shipping charges, when all but one item was available. They must be getting kickbacks from shippers. As Sears struggles, they start to abuse their customers and make shipping a real profit center. ...