I bought a Sealy Posturepedic pillowtop mattress at Sears. Within a year it started sagging in the middle. Sears replaced it with another Sealy Posturepedic pillowtop mattress. Within a year the same thing happened. They offered to replace it again. I told them I did not want another Sealy ...
After having my "Dedicated Case Mgr" not ever answer her phone or return my calls, I contacted the "Emergency Case Mgr" who refused to help me because it was not her case. Since when does customer service refuse to help customers??? Unreal! ...
I spent all day on the phone with Sears trying to get to talk to the "Dedicated" case manager I had been assigned. She did not accept phone calls, nor did she return them. When I called the "Emergency" line, the case manager there refused to help me because it was not her case. ...
I purchased THREE year warranty for a cooking range. And I scheduled a repair appointment. I got the confirmation number with all details of this repair appointment as follows Your Repair Appointment Confirmation From Sears Home Services - Customer Support [shs@em. Searshomeservices.com] Service ...
I bought a Samsung washer. Quit draining they cant send anybody out for 2 weeks. Now that is service for you. I would not recomment Sears to no one and will not buy anything from them again. Thier Service sucks. ...
Sears charged me over 200.00 dollars to install a new fan to fix my fridge which was not cooling. Months later I am having the same problem, would not give me a discount on diagnostic visit, instead was pushing me to get extended warranty. Sears appliance repair is a ripoff ...