I've been offered a service agreement on my refrigerator when I called for repair appointment in May. The agreement included replacing a refrigerator if it cannot be fix. 4 months and 7 service appointments later my fridge still does not work, and every technician that comes, replaces a part ...
I just want to start by saying how mad I am right now can't even explain. Your Customer service rep hanged phone on my Husband. Way to go!!! We are having issue with our refrigerator from past year. So many visits been made and got it fixed. From past 2 days we are having issues again but this time ...
My name is Shanika Case# 6012378. I am appalled by the lack of customer service at Sears from the local store to the representatives over the phone and managers from the executive office. I spoke to a case manager by the name of Ikhlvs Mirza who for starters barely speaks English. He is the rudest ...
My microwave stopped working two weeks ago. After arriving four hours late for his confirmed appointment (8-Noon, arrived just before 4 PM), the tech could not order the part needed to fix it, so told me the microwave would be replaced - so far, OK. Now, after numerous phone calls to the robo-hell ...
My Name is James wood, I Have Had The Worst Experiences In My Last 4 orders From sears.com, Ranging From Missing Tracking Numbers To Wrong Items Being Sent..? And I Have had No Real Sastisfaction At All. Everyone i Had Spoken With Has Told Me Something Different, I was Basically Clled a Liar By ...
I have been a Sears customer for over 40 years. I have had there protection plan for that long for my appliances. I tried to call last week for my account to renew the plan, they said it expired and had me on the phone for over an 1 1/2 had me on hold for 25 min no one ever came back on the line. ...