Sears.com cancelled my online order for a Black Friday deal on a Dishwasher. Then called me later in the week to re-order it at full price. ...
I've worked for this company for a few years and it's gotten worse and worse, to customers and to employees. They make commission only salespeople work for hours a week for free, move heavy appliances weekly (alone and with no safety equipment) and they cut our commissions daily and make it harder ...
I called in an order to Sears online for a pair of shoes. The lady that took my order, but got my address wrong and shoe size. The shoes only came in wide, not medium. Even though I spelled it all out for her. So I tried to correct that, but was told once an order is placed nothing can be changed. ...
I looked up the phone number to Sears repair on the internet on 11-28, they offered me an appointment for an appliance repair that I have on a service agreement for 8am to 12 pm on 11-29. I took the morning off from work to wait for service call. At 9 am I called to verify the appointment, they ...
I contacted Sears on 11-28, they offered an appt on 11-29 between 8 am and noon, they said I would get an email confirmation of the appt. No email so at 9 am I called to confirm since I called to go into work late. They now said they would not arrive till 1pm to 5pm, I then was disconnected 3 times ...
Not a good reflection of good business and service. I scheduled a home improvement estimate, I confirmed it a day before and save the whole day for the consultant to come but on the actual day and 30 minutes past the scheduled time I got no call or message that someone is not coming so I called ...