I wish I would have seen this site before I dealt with Sears. I expected a technician today 11/13 to repair a treadmill between 1-5. I took the afternoon off work at no pay only to be called at 4:30 stating the technician fell behind and I would need to reschedule. I wasn't about to risk more of a ...
I went to pick up a layaway I called before two days in a row to make sure I can get a refund if I wanted. I went in today to pick up a layaway and decided I wanted to return it and get something else the manager was handling it she told me it was fine I didn't have a receipt I just had to pay and ...
Sears charged me approximately $180 for an order that was never shipped, picked-up or received. The order was cancelled 4 months ago and all of the customer service reps acknowledge that I should be getting my money refunded, and in fact have said it would be refunded more than once but still no ...
A case of bad at every step. Bought their best. Sold as a Carrier clone - it wasn't. Thermostat recommended would not operate furnace as designed and less efficiently. Furnace quit operating in five days of operation and took four days to repair. Never heard from Salesperson after took order. ...
I purchased a Kenmore Heat Pump June. From June to October my house was empty and the heat pump was not used. In October the house became occupied and the heat pump went into operation for the Winter. From May to August the heat pump has been one problem after another other. Every two weeks the Air ...
I am angry that Sears sold me hard on a warranty and when I need a repair, they cannot send a technician for a month! (26 days). This is poor and unacceptable customer service. One of the sensors on my garage door opener needs to be repaired or replaced. The door reverses without pressing the ...