We bought a fridge because it was supposed to be the best on the market, a week later the fridge stops working because of a sensor that Sears knows about but they don't seem to care as long as they keep selling these products. And as for their customer service, that also needs improvement. They ...
I own a 2 year old Craftsman Lawnmower and needed a part for it since it broke down again. I ordered the part from the local Sears store and was told it would take 7 - 10 days, no problem. The problem is when I received the envelope, it was empty except for a packing slip. No parts! When I called ...
Sears has sold me a Craftsman lawnmower for around $150.00. The crankshaft on this 'well built' machine bent the first dog bone it hit. Sears tells me that a bent crankshaft is customer abuse. I expect a Craftsman lawnmower to be able to handle the occasional unplanned dog bone. I complained to ...
On June 19th, I bought a riding mower from Sears that was sold to me as a brand new machine. I drove back home that night and waited to unload the mower from my pick up the next morning. Next morning when I started unloading it, I noticed that there are traces of grass on the rear axles. I started ...
Purchase new central heat and air from Sears in 1998. So far we haven't had any major problems with the heating system, but the AC is another story all together. I will try to state the barest of facts here. But please keep in mind that I live in KY where the temperature sometimes rises to 100 ...
I purchased a washer/dryer unit from Sears in July, 1999. A very expensive set ($4500) - the "Catalyst" models. Digital, etc. I used the washer about once a week since the purchase. The washer went out on 5/13/02. Service was scheduled between 12 and 5 PM on 5/13. The national service ...