When a friend of mine began working for Sears, things looked hopeful. How wrong that notion would later turn out to be. Sears techs: - are poorly trained (sent out to do calls never ONCE trained for) - forced to work OT (threatened if fail to comply) - have poor stats due to aiding others (they do ...
I am with all of the consumer complaints I read regarding Sears. They don't care, and I doubt they will be around much longer because of that attitude! We recently purchased a new hot water heater. We're not in the business of needing a plumber so we let Sears arrange installation. My husband took ...
Sears advertised rebate on refrigerators of shipping charges. I sent my request in on 3-11-03. To this date I have not received rebate. Faxed copies to them 4 times on 6-2-03. Today, 6-6-03 I called said they never received. Asked for supervisor. Got Alan Gonzales. Gave him info. He said rebate ...
In April, I purchased a Kenmore Washer from Sears. After having it one month, a service repair was needed (transmission was shot). I then purchased an extended warrantee. On April 9, I phoned for service repair (under warrantee) and was told that my warrantee had expired 1 yr. After purchase. I was ...
I purchased a kenmore airconditioner that did not work properly. I went to the store and tried to return it. They told me it had to be fixed and they could not replace it or refund my money. I had the repair man fix the air conditioner in September, and did not use the airconditioner till the next ...
As a former Sears Brand Central employee for five years my advice to consumers is not to buy their maintenance agreements —I don't believe they are worth the money. Did you ever wonder why Sears pushes them so vigorously? It's because they are almost pure profit for the company. In fact, the high ...