Sears does not value their customers anymore. Sears takes no responsibility for customer satisfaction. When the delivery of a large barbecue unit was blown off last night (at 10 PM I called for the 4th time to find out where the delivery guys were, and someone finally told me they were not coming - ...
We bought a dryer from sears and the delivery men did not hook up the steam cleaner. That was the beginning of a long and painful time consuming experience. We called every number we could get, got passed from this one to that one. Two men came out 3 different times and not one of them had any ...
4 weeks ago the rear projection bulb of my Samsung tv purchased at Sears with premium warranty went out. I've waited four weeks for bulb it finally came and is the wrong part number. Now Sear's wants me to wait for a technician and will not order a part. I am probably going to wait 4 more weeks or ...
We bought our $1,963.23 stove on 9-12-99, and it has never worked correctly. We have a warranty valid until 3-4. The latest episode began 8-8-08 when Chris, a technician, ordered parts he said we needed. (We have the receipt.) He came again, blaming Sears for the fact that the part didn't get ...
I purchased an item at Sears. Here is the SALESCHECK # 023085416850. The cashier offered me a $15 discount, if I applied for a Sears Card. I asked if there were any fees for the card, and she said no. So I signed up. Later that night, I looked over my receipt and it says that there is an annual fee ...
On Sunday, 09/28/08 I scheduled a service call for my washer for Wednesday, 10/01/08 between 1pm & 5pm. On Tuesday evening I received the confirmation call that a technician would be at my address at the specified time period. I arrived home at 12:30pm. At 2pm I phoned Sears to verify that we ...