The sears tech came out to perform annual maintenance on my heat pump (bought in 2005). It worked fine before he got to my home and fine while he was there. As the day wore on and the July temps were climbing we realized the house wasn't cooling off. Of course, this was on a Saturday and they ...
I have not been a customer of sears in years because of their poor customer service attitude. Today I decided to try Sears again but could not easily get past their voice recognition system. I ended up being bounced around for over an hour. These are the things I rediscovered about Sears customer ...
Sears failed to fix my refrigerator during warranty period. Later required me to purchase an extended service warranty for $252 before they would return to repair in June. The final repair/diagnosis was that the compressor was partially blocked with some sort of contamination which would have to ...
I purchased an extended warranty on a Bissell Vaccuum. When I took it into a Sears authorized service center, they indicated that it was unrepairable and to contact Bissell. Bissell indicated that it was past the one year factory warranty and to contact Sears. I am now in a loop of calling Sears, ...
My Maytag washing machine, purchased 3/01, stopped working on Saturday. That day, I called Sears Repair Service to schedule a repair. The phone rep. Asked if I wanted to buy the Smart Service Agreement. For $230.04, the agreement would cover any repair work needed on the machine for an extended ...
We purchased a 2008 Craftsman Professional Lawn Tractor ($2000) and purchased an addition Protection Agreement ($400) in April. With less than 25 hours of use, the tractor had a major piece vibrate loose and cause damage to deck 2 Trips to the farmhouse where the tractor is at... Still no service; ...