We ordered a clearance patio furniture set on sears.com. They accepted our order and said it would ship within 5 business days. They even sent a follow up note to say it was getting ready to ship. After it had not arrived a week later, I called Sears and they said that they had canceled the order ...
I purchased 5 yr. Extended warranty policy when I purchased new dish washer in Sears store. After I get home, I realize that the policy expiration date is 1 yr. Shorter than I expect. After calling store back, I was informed that 5 yr. Master product protection plan is actually 4 yr-1st yr. Is ...
Kenmore fridge/freezer breaks after 14 months. They give an 8-12 appointment. I call and call and they assure me that someone will call back, but they never do. I finally get someone at 2pm to tell me I am stop 10 and the driver is on his way to stop 4. I have lost all my food, lost my patience, ...
I needed two sets of blades for my Craftsman GT3000 tractor w/48" deck, each set have 3 blades. I went to Sears only to find they now only sell them 1 blade at a time, and the cost has gone up by 41% compared to last year when I looked - $21.99 each. I spoke with an associate and asked why the ...
I can't believe how long it takes to stand in line to be helped at customer service. It takes forever. If I knew it was going to take over an hour I would have gone to lunch and come back. And the poor guy in front of me, York Galland, forgot his receipt and they told him he had to come back! Why ...
On 9/7/08 I received a call from Sears saying the microwave that was under the manufacuture warent was repaired. I drove a trip of 35 miles round trip to Chico CA for Paradise CA to get it. Upon arrival I waited 30 minutes while the employees looked for it. They said it wasn't there and told me I ...