I purchased a Kenmore air conditioner system from Sears which is under warranty until 2013. The outside unit went out yesterday. I attempted to schedule an appointment and was told it would be 7 days for a repair man to come fix the unit. I was told there no exceptions to speed up the process. They ...
My husband and I had a truly miserable experience with Sears as well. Their prices for our new A/C system were steep compared to Lowe's and Home Depot out here in IL, but the Sears name and replacement plan prompted us to go with them. We were assured that we would be guaranteed 100% satisfaction. ...
Recently bought a PC from Sears with a $50 coupon and when sent in with the supplied rebate, Sears never sent the money. Then 2 months later the battery explodes in the PC and it was lucky that the PC did not catch fire. Contacted Sears several times by email and never have received an answer. ...
Sears Holdings advertised a 1080,50" Sony TV. I went to the store in Utica, Michigan and purchased the TV for just under $1,400. I picked up the TV and went back to my office. I looked at the box and found that the TV was labelled as a 720. I returned to the store within 45 minutes and the ...
I bought a cordless screw gun from sears with an extended warrantee contract. It burned out, I returned it to them for a replacement. They gave me a new one. The new one burned out within the 2 year contract. I returned it to Sears and they said they would no replace it again. The service contract ...
My Husband bought a CompuCarve system which is a wood carving system for $2,000.00. We got it home, set it up and it didn't work. I bought the extra warranty coverage. Sears told me they could send someone to fix it, but the soonest they could do this was 4 weeks away, but if I wanted to bring it ...