We have had a kitchen reface done by Sears home improvement. It was supposed to take 3-5 days and is now going on 10 weeks and is still NOT done! The "project manager" has not done anything at all except come out and say the colr was great! Then he called me today and said that the ...
Sears will not honour warranty to replace tires on vehicle. They have told many different stories to avoid honouring the warranty. We purchased the tires in November with the Road Hazard Agreement. The front passenger tire is now bald and the left passenger is almost there. These tires have only ...
We purchased a ProForm CrossWalk 480 on May 25th (during the Memorial day sale for $400) via www.Sears.com, we were told that we could pick it up on June 6th of 7th. Then on May 27th we got an email "Sears Order Ready for Pick-up", well when we get ready go get it we get another email ...
I have an 8 year old kenmore dishwasher and I have alsways had a service contract. The last time the machine stopped and I had to wait 2 weeks for Sears to come to my house. I was the 10 scheduled appointment for the day and by 5:30 they called and said the guy would not make it to my house. After ...
Last March, I bought four appliances from Sears. I only picked up three of them then, but because I lost a receipt, I did not go to pick up the fourth until a month ago (May). I had lost track of my receipt. Finally, last month I brought my self to Sears, with a receipt I found for the dryer. I ...
We had a gas water heater fail while under regular warranty. We finally gave up on Sears and paid a very responsive local plumber to diagnose and replace it. The chapters along the way: Called the 800# on a Saturday — very frustrating language barrier with the call rep (India?). Explained pilot had ...