Our saga began three weeks ago. The built in dishwasher came and was not right for our kitchen (no support in figuring this out ahead of time through online ordering) The first replacement portable dishwasher was damaged on arrival, the second was fine. The adaptor it came with did not fit our ...
I scheduled a repair on our Kenmore HE "door boot" on June 27th. The repair was scheduled for today, July 9th; noon-4pm cst. We had this same repair last year in September. The new "boot" arrived promptly on July 2nd. Since we were on vacation, we came back a day early so we ...
My current dishwasher broke and I read very good reviews about Kenmore. Unfortunately, I also read many bad reviews about Sears customer service. I wanted the better dishwasher, so I risked the customer service. BIG MISTAKE! Long story short, several of the times I called Sears, the person on the ...
I had heard several complaints about the customer service from Sears, despite my better judgement I chose to support a Canadian company and I purchased my new glass top Kenmore oven from Sears. WORST DECISION EVER!!! The over was purchased in December in July is chipped and cracked. Since it has ...
I was scheduled for a 12-5 repair apt, 7/1,5 came and went and no call nothing, I called several times to ask what the hold up was and all I kept getting was the repairman is running behind and will call when hes on his way, I heard that two different times, I am very upset not only did I miss a ...
I bought a 10,000 BTU Sears window A/C Unit with a 5 year sealed system warranty. Half way through the second year, the A/C stopped working and I called for warranty coverage. I was told a serviceman would come out, but I needed to provide a credit card first. The charge for the visit would not be ...