RCN offers business and residential customers a bonus for referring another business or residential customer who signs on with RCN for service. I had both a residential referral and a business one. I spent months trying to chase down my bonus credit for the residential referral. As a small ...
The automated service is unbelievable. The message keeps saying hit one for automated information but repeatedly gets connected to a phone line, with the message that the office is closed. That is just the beginning of the problems I have experienced with RCN. I have been trying to get a letter ...
I contracted with RCN to provide bundled service to me for $115 per month. I unfortunately pay my bill on auto pay, and realized they are now charging me $250.00 a month! When I call they have a different reason with every call, and just shut my service off because I refuse to pay, and they refuse ...
Here's yet another story about RCN's terrible service. I couldn't make this stuff up... It's definitely comedy show material. We have premium service with RCN, and HDTV channels. To get to another channel, one must hit the "guide" button on the remote and enter the channel number. The ...
I have been a customer of RCN for 8 years. Not by choice mind you. I was stuck with them. On April 6 I called RCN. I had found out I was taking a pay cut and wanted to find out what options I had for lowering my bill. I was very clear that I didn't want anything to change and I just wanted to know ...
We had a repair man come to our condo and replace a defective cable box with a new one. He never checked in the defective box, so now we are paying for an extra box every month. I called RCN numerous times and spent hours on the phone and they won't take it off. They say there's no way of knowing ...