Today, the trend is to shout from the highest mountain that you are service oriented, but rarely follow through on actual service. No company epitomizes this more than RCN. Here is my most recent (and final) experience with RCN. It contains a price hike, two service outages, and a complete ...
I work in customer service and I know what is bad and good service. First off... I signed up for RCN in October. They came and hooked up my cable put an ugly klunky box on my entertainment stand and the cable cord lays across my living room floor. Oh yes... Directly across my carpet from one wall ...
I would like to express my dismay and horror at the services that I received from RCN customer service and other departments. I called to add additional telephone lines to my service. I wanted either to port a number from Verizon or use a number that I already had with RCN. It took me more then a ...
Today, the trend is to shout from the highest mountain that you are 'service oriented', but rarely follow through on actual service. No company epitomizes this more than RCN. Here is my most recent (and final) experience with RCN. It contains a price hike, two service outages, and a complete ...
I have had RCN service for about 6 years. Recently, their service has gotten so poor and inept, I have switched to Comcast. I thought I never would, as Im not a big fan of Comcast. My neighbor and I have had talks with their Tech dept over the past 2 and half months at least 20 times. This is not ...
I had recently called RCN about a matter concerning my past due bill and changing calling options. First, I would like to know how this company and others like it can charge you for services you do not want or need.in order for phone service you must take their total phone package. Grant it yes, if ...