August 7 I had a very horrible experience with PEPBOYS, Jersey City, NJ recently. I went to the store yesterday, August 6, to have the front and rear shock absorbers replaced. I have a Ford Aerostar 94. They told me that it will be fixed within the day. I received a call after lunch telling me that ...
Four water pumps went on my 1995 Ford Contour installed by Pepboys in a matter of 8 weeks. When the third water pump broke - which they replaced - Pepboys also determined that the problem was a head gasket. Off to the Dealer it went for repair immediately. Less than 2 weeks later the water pump ...
Pepboys, punched a hole in my brand new radiator hoses that I bought the day before. They tried to charge me for new ones saying that they were leaking. The second time they screwed me, I went in for a wheel alignment and they blew up all four of my tires and tried to say I needed to buy new ones. ...
I have worked for peppy for some time now. I have noticed a lot of piss poor service over the years. I can only say it is getting worse not better! You need to understand that Pepboys is a greety company. Make the money, worry about the customer complaints later. GET THE MONEY! I have seen service ...
I'm an employee for this company, and have been for a number of years. Lately, I have noticed some poor practices of the company. The company proudly displays a blue and white sign, (ASE) Automotive Service Excellence, outside thier service department. This is put there to show the customer that ...
Today, 5/23/02 I had such a nightmare with getting my car repaired at Pepboys. I brought my car in, during my working hours, to have the alternator replaced and the turn signal repaired. I dropped it off at around 11:00 and by the time I got off at 5:00, it still wasn't finished. He said they have ...