These are very vicious complaints, but nobody is saying where these horrible things are happening. I can completely understand how horribly things can go wrong in the auto industry in general. Its up to the service managers to do a tremendous job in customer satisfaction. I'm sure I will be ...
Bought 4 new tires at PepBoys on May 23 and received the buy 4 get 1 free rebate offer. The cost of the 4 tires was around $500. I was supposed to get a rebate check for $92 and some change. Not a bad "deal" I thought for 4 new tires. I filled out the paperwork for the rebate and mailed ...
I have been ripped off by PepBoys. I have had a more than 2 year relationship with various PepBoys and loved the quality of service they provided. On May 13th, I brought in a car To store#0317, that had a rattling noise but ran well, 3 weeks and $1,500 later, (without ever driving it) my wife was ...
We took our 2004 Kia Rio in for diagnostic at Pepboys. The car was stuttering when it was at a stop sign. It just had an oil change; radiator was flushed and cleaned out. There had never been any prior issues with our radiator, it never leaked, nor over-heated. The timing belt needed to be ...
The front brake rotors on the older Honda Accords hand to be turned down while on the car because they were mounted behind the bearings. Pepboys always did a good job while my wife worked in a medical office across the street. They turned them down once or twice before and the brakes started ...
Pepboys tried to charge me labor on an alignment warranty job that they screwed up a month ago. The shop manager and mechanic who worked on my vehicle wanted me to pay the labor for the time it took the mechanic to reinstall the inner tie-rod that he obviously popped out while adjusting the ...